Domestic Returns and Exchanges
We hope you enjoy your new products but if for any reason any of our products that you purchased from our Site fails to meet your expectations, we are delighted to offer free shipping on returns and exchanges that are shipped from domestic locations subject to the terms and conditions in this Policy. If you purchased your Codex product at one of our authorized retailers, please contact the retailer for assistance.
If you wish to return or exchange a product purchased from our Site, you must obtain a Return Merchandise Authorization (“RMA”) number within 30 days of purchase. Please contact our Customer Service by e-mail at firstname.lastname@example.org (estimated response time: 24-48 hours) to obtain a RMA number and mailing information. You will receive a refund for item(s) returned within 14 days of the date you obtain a RMA number.
We cannot reimburse original shipping and handling charges or gift wrapping charges. Please include a copy of the original receipt in the package. If you are returning an item in compliance with this Policy, we will issue you a full refund to your credit card or other payment mechanism for the original purchase price of such item. Product replacement or refund will be issued for authorized returnable items only. Products we receive that are ineligible for return based on this Policy will not be returned to you and no credit will be issued for such products. Once your return is received, please allow up to 14 business days for the refund to be processed. You will receive a return confirmation email once your return has been processed. If you paid for your order using a combination of store credit and another payment mechanism, the store credit will be refunded first. If you are returning a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you.
For bundles and product sets, we cannot accept partial returns or exchanges. The full set is required for a refund.
Other products that cannot be returned or exchanged include:
Products damaged due to conditions beyond our control, such as improper storage, heat, cold, water, smoke, fire, negligence or theft.
Products that have been dropped, spilled, repackaged, altered or tampered with.
Products in the possession of someone other than the original purchaser or gift recipient (as indicated at the time of checkout).
Final sale products or otherwise identified in the shopping cart as not eligible for return.
Jars with less than 50% of the product remaining.
Products provided free of charge labeled as samples, testers or display product.
International Returns and Exchanges
If you are returning packages or returning or exchanging Codex products and are outside of the United States, please be aware that shipping costs are not covered by Codex at this time. Please send a request to Codex Beauty Customer Service by e-mail at email@example.com to obtain a RMA number and return instructions (estimated response time: 24-48 hours). Shipping fees, Import Fees and any additional fees are not eligible for refunds.
Except where subject to local laws, please note that returns of packages or products outside of the United States are subject to all terms and conditions in this Policy, other than shipping and processing timelines.
Damaged or Incorrect Product?
If you receive a product that is damaged in transit or not exactly what you ordered (even if that product is otherwise identified by us as a non-refundable or final sale product), we will replace such product if you contact Codex Beauty Customer Care within 30 days of receipt by e-mail at firstname.lastname@example.org with your order number (estimated response time: 24-48 hours).
If you are having trouble with your return or exchange, contact Codex Beauty Customer Service by e-mail at email@example.com (estimated response time: 24-48 hours).