1. INTRODUCTORY PROVISIONS

1.1. These General Terms and Conditions (“Terms”) constitute commercial terms within the meaning of Section 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code“), and govern the mutual rights and obligations arising from or in connection with a Purchase contract concluded between the Seller and a natural person acting as a consumer (the “Buyer”) via the Seller’s online shop accessible at https://www.codexlabscorp.com (the “Website”), through the web interface (the “Web Interface”).

1.2. The legal relationship between the Seller and the Buyer shall be governed by the Purchase contract, these Terms, and applicable provisions of the Civil Code. Diverging provisions agreed upon in the Purchase contract shall prevail over the provisions of these Terms, in accordance with Section 1751(1) of the Civil Code.

1.3. These Terms form an integral part of the Purchase contract. The Purchase contract may be concluded in either Czech or English. The parties’ rights and obligations are also governed by the Seller’s Privacy Policy and other instructions or terms published on the Website, particularly those applicable to the conclusion of the Purchase contract. In matters not covered by these Terms, the parties' relationship shall be governed by the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

1.4. If the Buyer’s residence is located outside the Czech Republic or if the Purchase contractual relationship contains an international element, Czech law shall apply. However, where the legal order of the Buyer’s country of residence provides a higher level of consumer protection than Czech law, such protection shall prevail in accordance with Article 6(1) of Regulation (EC) No. 593/2008 (Rome I Regulation).

1.5. The Seller reserves the right to amend or supplement these Terms. Such changes shall not affect the rights and obligations arising during the period in which a previous version of the Terms was in force.

1.6. The Buyer is a consumer within the meaning of Section 419 of the Civil Code. These Terms do not apply to purchases made by legal entities or individuals acting within the scope of their business activities or profession.

1.7. By entering into the Purchase contract, the Buyer confirms that they have read, understood, and agreed to these Terms.

1.8. All goods offered by the Seller through the Website which, under applicable legislation, are considered cosmetic products, are manufactured in accordance with Regulation (EC) No. 1223/2009 on cosmetic products.

1.9. For cosmetic products, the Seller provides full information on ingredients, usage instructions, shelf life, and any relevant safety warnings.

 

2. CUSTOMER ACCOUNT

2.1. Based on the Buyer’s registration on the Website, the Buyer may access a user account (“Customer Account”) from which goods can be ordered. Goods may also be ordered without registration.

2.2. When registering a Customer Account and placing orders, the Buyer is obliged to provide true and accurate information. The Buyer shall update such information whenever it changes. The Seller shall consider all information provided by the Buyer to be accurate.

2.3. Access to the Customer Account is protected by a username and password. The Buyer must keep this login information confidential. The Seller shall not be liable for any misuse of the Customer Account by third parties.

2.4. The Buyer may not allow third parties to use the Customer Account.

2.5. The Seller may deactivate the Customer Account, in particular if it remains unused for an extended period or if the Buyer breaches any obligations under the Purchase contract or these Terms.

2.6. The Buyer acknowledges that the Customer Account may not be available at all times, particularly due to necessary maintenance of the Seller’s or third-party hardware and software infrastructure.

 

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. Any presentation of goods displayed on the Web Interface, including product descriptions, compositions, effects, and images, is for informational and illustrative purposes only. Product photographs may not always correspond to the current packaging or design. The Seller reserves the right to change the product’s packaging, colour scheme, graphics, or other visual elements unilaterally and without prior notice. Such changes do not affect the product’s quality, composition, effects, or purpose and do not entitle the Buyer to make claims or withdraw from the Purchase contract.

3.2. The display of goods on the Web Interface does not constitute an offer to enter into a contract within the meaning of Section 1732(2) of the Civil Code. The Seller reserves the right to decline to conclude a contract without stating any reason.

3.3. The Web Interface includes information about goods, including prices. Prices are listed inclusive of VAT and all related charges. This does not restrict the Seller’s right to agree on individual terms with a particular Buyer. The Seller also reserves the right to change prices. The price valid at the time of order confirmation shall apply. If the price shown at the time of order differs from the price confirmed by the Seller, the Buyer may withdraw from the Purchase contract within three (3) business days.

3.4. The Web Interface also includes information about packaging and delivery charges. These charges apply only to deliveries within the Czech Republic. Delivery outside the Czech Republic shall be charged according to the applicable price list of the delivery provider chosen by the Buyer on the date the order is placed.

3.5. To order goods, the Buyer completes an order form on the Web Interface. The order form includes details of:

1. the selected goods (added to the shopping cart

1. the Buyer’s name, delivery and billing address, email address, and telephone number,

1. the purchase price of the goods,

1. the selected delivery method,

1. the selected payment method,

1. delivery charges

(“Order”).

3.6. Before submitting the Order, the Buyer may review and amend the details, including correcting input errors. The Order is submitted by clicking the “Pay” or “Complete Order” button. The Seller assumes all Order data to be correct. Once received, the Seller will confirm the Order via email to the Buyer’s designated address. If no Order confirmation is received, the Order shall be deemed confirmed when the Seller sends a shipping confirmation.

3.7. Depending on the nature of the Order (quantity, price, expected delivery costs), the Seller may request additional confirmation from the Buyer, for example in writing or by phone.

3.8. The Order will be processed only after full payment of the purchase price is received by the Seller.

3.9. The contractual relationship between the Seller and the Buyer arises at the moment the purchase price is paid in full and credited to the Seller’s account. Both parties will receive confirmation of payment.

3.10. The Buyer agrees to the use of remote means of communication when concluding the Purchase contract. Any associated costs (e.g. internet or phone charges) are borne solely by the Buyer. 

4. PRICE AND PAYMENT TERMS

4.1. The Buyer may pay for the goods and any related delivery charges using one of the following methods:

(i) cashless payment by debit/credit card;

(ii) online payment via Shop Pay, PayPal, Apple Pay, or Google Pay.

4.2. Prices are listed inclusive of VAT and all applicable fees.

4.3. In addition to the purchase price, the Buyer is also obliged to pay packaging and delivery costs, where applicable. The delivery price is shown separately before Order confirmation. Unless otherwise stated, the term “price” shall include all such charges.

4.4. The Seller does not require any advance payment or similar charge before shipping. Payment of the purchase price before shipment shall not be considered an advance.

4.5. Where payment is made through a third-party payment gateway, the Buyer must follow that provider’s instructions.

4.6. In the case of cashless payments, the Buyer’s obligation is fulfilled when the relevant amount is credited to the Seller’s bank account.

4.7. The Seller reserves the right to require full payment of the purchase price before dispatching the goods.

4.8. Any applicable discounts shall be subject to the conditions stated on the Website and cannot be combined.

4.9. Once the payment is completed, the Seller will issue a purchase confirmation (receipt) and send it to the Buyer’s email address. Upon request or as required by applicable laws, the Seller will issue a tax invoice. The Seller is a VAT payer.

5. WITHDRAWAL FROM THE CONTRACT

5.1. The Buyer acknowledges that for hygienic reasons, withdrawal from the Purchase contract is not permitted in the case of goods whose protective seal has been broken after delivery (e.g. seal removed, lid opened). Pursuant to Section 1837 of the Civil Code, withdrawal is also not permitted for goods: customised for the Buyer or tailored to the Buyer’s person; that are perishable; that have been irreversibly mixed with other goods after delivery.

5.2. If none of the exceptions in Article 5.1 apply, the Buyer has the right to withdraw from the Purchase contract without providing a reason, within fourteen (14) days of receiving the goods, pursuant to Section 1829(1) of the Civil Code. If the Purchase contract includes multiple items delivered separately, the 14-day period begins upon receipt of the final delivery.

5.3. To exercise the right of withdrawal, the Buyer must notify the Seller within the withdrawal period by sending a written notice of withdrawal to the Seller's contact address:

Codex Labs Czech Republic s.r.o.
Heřmanova 33
170 00 Prague 7

or via email to: support@codexlabscorp.com. A model withdrawal form (Annex 2 to these Terms) may be used.

5.4. Upon withdrawal, the Purchase contract is void. The Buyer must return all goods, including accessories, to the Seller within 14 days of giving notice. Return costs are borne by the Buyer.

5.5. Upon valid withdrawal, the Seller shall refund all payments received, including delivery costs (excluding any additional delivery charges), within 14 days of receiving the withdrawal notice. However, the Seller is not obliged to refund the Buyer until the returned goods are received or the Buyer provides proof of dispatch—whichever occurs first. The refund will be made using the same payment method used by the Buyer, unless otherwise agreed. The Buyer must return any gifts or bonuses received with the goods.

5.6. The Seller is entitled to unilaterally offset any compensation for damage to returned goods against the Buyer’s refund.

5.7. Claims for damages on returned goods may be offset by the Seller against the purchase price to be refunded.

5.8. Where the Buyer has the right to withdraw under Section 1829(1) of the Civil Code, the Seller may also withdraw from the Purchase contract until the goods are received by the Buyer. In such case, the Seller will refund the full purchase price without undue delay.

6. DELIVERY TERMS

6.1. Before submitting the Order, the Buyer chooses a delivery method from those offered on the Website. By selecting a specific carrier, the Buyer agrees to have the shipment delivered by that carrier.

6.2. Risk of damage passes to the Buyer upon handover of the goods to the carrier. The Buyer must assert any claims for loss or damage directly with the carrier, unless otherwise agreed. In the case of personal collection, risk passes to the Buyer upon receipt or when the Buyer is allowed to handle the goods.

6.3. The Seller shall deliver goods in the agreed quantity, quality, and design. If not otherwise specified, the goods shall be packed in a manner customary for such goods or in a way necessary to preserve and protect the goods during transit.

6.4. If the delivery method is agreed upon based on the Buyer’s special request, the Buyer assumes any associated risks and additional costs.

6.5. Where the Purchase contract obliges the Seller to deliver goods to an address specified by the Buyer, the Buyer must accept delivery at that address.

6.6. The Seller shall not be liable for non-delivery caused by the Buyer’s actions or omissions—such as providing an incorrect delivery address, repeated failed delivery attempts, or failure to collect the goods from the carrier.

6.7. If the Buyer fails to collect the goods after full payment, and the shipment is returned to the Seller, the Seller will contact the Buyer to arrange further steps. If redelivery is requested, the Buyer must prepay the new delivery charges. If the Buyer withdraws from the Purchase contract within 14 days of return, the Seller shall refund the purchase price including the initial delivery charge. If the Buyer fails to withdraw or collect the goods after redelivery, the Seller may dispose of the goods after 30 days without further liability.

6.8. The Buyer must respond to the Seller’s request within 14 days. If no response is received, the Buyer is deemed to have withdrawn from the Order. The Seller shall then refund the purchase price including initial delivery charges.

6.9. In case of repeated delivery at the Buyer’s request, the Buyer must prepay the applicable charges before dispatch. The Seller will ship the goods only after receiving this payment.

6.10. Upon receipt, the Buyer must inspect the goods’ packaging and notify the carrier of any visible damage. If unauthorised tampering is suspected, the Buyer may refuse the shipment. This does not affect the Buyer’s rights regarding defective goods.

6.11. Further rights and obligations relating to delivery may be governed by generally binding legislation or the Seller’s delivery terms, if issued.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the parties concerning defective performance (claims) are governed by applicable legal provisions, particularly Sections 1914–1925, 2099–2112, and 2161–2174 of the Civil Code, as well as Act No. 634/1992 Coll., on Consumer Protection, as amended.

7.2. The Seller warrants that the goods are free from defects at the time of delivery. In particular, the Seller ensures that at the time of delivery:

(i) the goods have the agreed characteristics, or if not agreed, the usual characteristics for such goods;

(ii) the goods are suitable for their stated or customary purpose;

(iii) the goods match any agreed sample or model;

(iv) the goods are of appropriate quantity, quality, and workmanship;

(v) the goods comply with legal regulations.

7.3. The Seller is liable for defects existing at the time of delivery and for defects that arise thereafter. However, the Buyer is not entitled to claim for defects that result from:

(i) improper storage after delivery;

(ii) use in conflict with instructions or normal purpose;

(iii) ordinary wear and tear;

(iv) defects known to the Buyer before acceptance.

7.4. The Buyer may claim only for defects caused by:

(i) manufacturing faults, defective sealing, or packaging material;

(ii) defects present at delivery not caused by the Buyer.

7.5. The Buyer acknowledges that cosmetic products may cause allergic reactions due to individual sensitivities. Such reactions or intolerances do not constitute product defects and are not grounds for return or complaint. The Seller is not liable for damage resulting from use contrary to the instructions or designated use. The Buyer is responsible for checking the product composition for compatibility with their known sensitivities.

7.6. To claim a defect, the Buyer must provide: the order number, proof of purchase, description of the defect, and if possible, a photo of the product. Claims may be sent to the Seller's delivery address in Article 5.3 or to support@codexlabscorp.com.

7.7. The Buyer must raise a claim without undue delay after discovering the defect, but no later than 24 months from receipt of the goods, unless stated otherwise. The Seller shall issue written confirmation of when the claim was made, its contents, the Buyer’s requested resolution, and the outcome. If required, the Buyer shall return the product or, by agreement, provide photographic evidence.

7.8. The Seller shall assess the claim and inform the Buyer within 30 days. This period may vary depending on the product or expert assessment time. If the defect is confirmed, the Buyer has the right to:

(i) have the defect rectified by delivery of a new, non-defective item;

(ii) receive a reasonable price reduction;

(iii) withdraw from the Purchase contract if the defect prevents proper use.

7.9. If the defect concerns only a product component (e.g. pump, sprayer, cap) and does not impair normal use, the Buyer may request a new part or price reduction. Withdrawal is only possible if the defect affects the whole product. The Seller may, at its discretion, offer full replacement in goodwill cases—e.g. if it is the Buyer’s first claim or they request a replacement. However, this is not a legal entitlement.

7.10. Cosmetic products are subject to minimum shelf life, indicated either by an expiration date (“use by”) or a PAO (Period After Opening) symbol such as “6M” (use within six months of opening).

7.11. The Buyer must store cosmetics as directed (e.g. avoid sunlight, moisture, heat). Improper storage voids warranty rights. The Buyer must demonstrate correct storage in any claim. The Seller is not liable for defects caused by misuse or improper storage, or for ageing post-opening.

7.12. Minor deviations in dimensions, weight, or shrinkage (not exceeding 5%) do not constitute defects and are not grounds for claims.

7.13. Additional warranty conditions may be included in the Seller’s complaints policy.

 

8. ADDITIONAL RIGHTS AND OBLIGATIONS

8.1. Ownership of the goods passes to the Buyer upon full payment.

8.2. The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

8.3. Consumer complaints are handled via the email address: support@codexlabscorp.com. The Seller shall respond to the Buyer’s complaint via the same channel.

8.4. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15,
120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is the competent authority for out-of-court consumer dispute resolution. The EU ODR platform is available at: https://ec.europa.eu/consumers/odr.

8.5. The European Consumer Centre Czech Republic, at the same address, serves as the contact point under Regulation (EU) No. 524/2013, on online dispute resolution for consumer disputes.

8.6. The Seller is authorised to sell goods under a trade licence. Supervision is performed by the relevant trade office, the Office for Personal Data Protection, and the Czech Trade Inspection Authority in their respective areas.

8.7. The Buyer accepts the risk of a change in circumstances under Section 1765(2) of the Civil Code.

9. PERSONAL DATA PROTECTION

9.1. The Seller fulfils its information obligations toward the Buyer as required by Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), relating to the processing of personal data for the purpose of fulfilling the Purchase contract, negotiating the Purchase contract, and complying with public law obligations, by means of a separate document entitled Privacy Policy, available on the Website.

10. COMMERCIAL COMMUNICATIONS AND COOKIES

10.1. The Buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended, to receive commercial communications from the Seller at the e-mail address provided in the Order or Customer Account. The Seller complies with its GDPR obligations concerning the processing of personal data for this purpose via its Privacy Policy.

10.2. The Buyer agrees to the storage of cookies and the processing of personal data through cookies on their device. The list of cookies used during the Buyer’s interaction with the Website is included in Annex 3 to these Terms, which forms an integral part hereof. If the Website can be used and the Seller’s contractual obligations fulfilled without the use of such cookies, the Buyer may withdraw their consent at any time.

11. FINAL PROVISIONS

11.1. If any provision of these Terms is found to be invalid or unenforceable, such invalidity shall not affect the remaining provisions. The invalid or unenforceable clause shall be replaced by a valid provision that most closely reflects the intended purpose.

11.2. The Purchase contract, including these Terms, is archived electronically by the Seller and is not publicly accessible.

11.3. These Terms include the following annexes:

Annex 1: Notice of the Right to Withdraw from the Purchase contract

Annex 2: Sample Withdrawal Form under Government Regulation No. 363/2013 Coll.

Annex 3: List of Cookies Used for the Processing of Personal Data

11.4. All invoices and other documents shall be delivered to the Buyer via the email address provided.

11.5. Seller’s contact details:

Mailing address: Codex Labs Czech Republic s.r.o., Heřmanova 33, 170 00 Prague 7

Email: support@codexlabscorp.com

Data Box ID: za85jsk

11.6. The Buyer was duly informed of and agreed to be bound by these Terms prior to placing the Order. These Terms form an integral part of every concluded Purchase contract.

11.7. These Terms enter into force on 7 May 2025.

As a consumer, you have the right to withdraw from the Purchase contract without giving any reason within 14 days.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), took physical possession of the goods.

To exercise the right of withdrawal, you must notify the Seller of your decision by an unequivocal statement (e.g. letter sent by post or email) to the Seller’s contact address or email listed above.

You may use the withdrawal form in Annex 2, but this is not mandatory.

To comply with the withdrawal period, it is sufficient to send the notice before the 14-day deadline.

Consequences of withdrawal:

The Seller shall refund all payments received, including standard delivery charges, within 14 days of receiving the notice of withdrawal. Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed. You will not be charged any fees for the refund.

The Seller may withhold the refund until it has received the returned goods or proof that the goods have been sent back.

The Buyer is only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

(Complete and return this form only if you wish to withdraw from the contract.)

To:

Codex Labs Czech Republic s.r.o.
Heřmanova 33
170 00 Prague 7
E-mail address: support@codexlabscorp.com

I hereby give notice that I withdraw from the Purchase contract for the following goods:

Order date: ____________________________________

Delivery date: __________________________________

Name and address of consumer:

Place and date: ___________________________

Signature: ___________________________

(only if this form is sent in paper form)

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